Privacy Policy

1. Who We Are

Baselinq (Pty) Ltd is a South African company providing construction contract governance and operational intelligence platform services. We are registered in South Africa and serve both South African and international markets.

Contact Information:
Company: Baselinq (Pty) Ltd
Email: info@baselinq.com
Registration: South Africa

2. Information We Collect

Personal Information

• Name, email address, and contact details
• Company information and job title
• Account credentials and authentication data
• Communication preferences and marketing consents

Technical Information

• IP addresses and device identifiers
• Browser type and operating system
• Usage data and platform interactions
• Cookies and similar tracking technologies

Construction Data

• Project documents and communications
• RFI and document control information
• Claims and dispute resolution data
• Performance and delivery metrics

3. How We Use Your Information

Service Provision

• Providing our construction intelligence platform
• Managing RFI processes and document control
• Facilitating project communications
• Preventing claims and disputes through AI analysis

Legal Basis (GDPR & POPIA)

• Contract Performance: Processing necessary for service delivery
• Legitimate Interests: Platform improvement and security
• Consent: Marketing communications and optional features
• Legal Compliance: Regulatory and statutory requirements

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

• With project team members as necessary for collaboration
• With trusted service providers and subprocessors
• For legal compliance or protection of rights
• In connection with business transfers or acquisitions
• With your explicit consent for specific purposes

5. International Transfers

As we serve international markets, your data may be transferred outside South Africa and the European Economic Area. We ensure adequate protection through:

• Standard Contractual Clauses approved by regulators
• Adequacy decisions for certain countries
• Appropriate technical and organisational measures
• Regular compliance assessments

6. Data Security

We implement comprehensive security measures including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security audits and penetration testing
• Employee training and confidentiality agreements
• Incident response and breach notification procedures

7. Your Rights

Under GDPR and POPIA, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Consent Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at info@baselinq.com.

8. Data Retention

We retain personal data for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Pursue legitimate business interests

Construction project data may be retained for extended periods due to industry requirements and potential disputes.

9. Complaints and Regulators

If you have concerns about our data processing, you can contact:

• UK: Information Commissioner's Office (ICO)
• South Africa: Information Regulator of South Africa
• EU: Your local data protection authority

10. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through our platform or by email. Continued use of our services after changes constitutes acceptance of the updated policy.